TERMS AND CONDITIONS FOR MAKING RESERVATIONS, PAYMENTS AND
CANCELLATIONS FOR GROUPS AND INDIVIDUALS, CHARTERS, GALAPAGOS
PACKAGES AND CRUISES, YEAR 2009-2010
RESERVATIONS
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Before making confirmations, be sure to check on
availability, departures, fees and itineraries.
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In order that your reservation be considered valid, you must
send it in written form by fax or e-mail. Include the full
name of the person, nationality, passport number, route and
any other type of special requirement such as diet,
allergies or VIP. A reservation is considered confirmed
after a minimum deposit has been made and reconfirmed when
the payment is completed.
YACHTS AND GALAPAGOS PACKAGES OPERATED BY GALACRUISES (Air
tickets to/from Galapagos must be issued by Amazon Wildlife Inc-
Air fares could be modified, without previous notice; a penalty
of USD 40.- p.p will be included if tickets will not be issued
by Amazon Wildlife Inc)
PAYMENTS FOR INDIVIDUAL PASSENGERS (FITs)
● To assure space, all reservations require a minimum deposit of
20% per person
● Reservations made max. 120 days before the departure of the
tour:
A deposit must be paid until 8 days after the date
of the reservation.
The balance is required 60 days before the departure
of the tour.
● Reservations made 119 to 60 days before the departure of the
tour:
A deposit must be paid immediately.
The balance is required 60 days before the departure
of the tour.
● Reservations made 59 days to 1 day before the departure of the
tour.
Total payment is required immediately.
For double sharing cabins, we will apply the normal rate in
double but we do not guarantee that those passengers will share
with male or female. Please ask for help in case of any special
requirement.
CANCELLATIONS
1. Cancellations made 121 days or more before the cruise will
be penalized with $250 per person.
2. Cancellations made 120 to 61 days before the cruise will be
penalized with the total deposit.
3. Cancellations made 60 days before the day of departure will
be penalized with the complete amount of the tour.
PAYMENTS FOR GROUPS (MORE THAN 8 PAX), CHARTERS AND GALAPAGOS
PACKAGES
(Air tickets to/from Galapagos must be issued by Amazon Wildlife
Inc - Air fares could be modified, without previous notice; a
penalty of USD 40.- p.p will be included if tickets will not be
issued by Amazon Wildlife Inc)
● To
assure space, all reservations require a minimum deposit of:
1st deposit 30% of the total net price of the tour
2nd deposit 20% of the total net price of the tour
Final payment 50% of the total net price of the
tour
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Reservations made max. 180 days before the departure of the
tour:
A first deposit must be paid until 8 days after the date of the
reservation.
A second deposit is required 120 days before the departure of
the tour.
The balance is required 60 days before the departure of the
tour.
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Reservations made 179 to 60 days before the departure of the
tour:
A first deposit is required immediately.
A second deposit is required 120 days before the departure of
the tour
The balance is required 60 days before the departure of the
tour.
Reservations made 59 days to 1 day before the departure of the
tour:
Total payment is required immediately.
CANCELLATIONS
1. Cancellations made 181 days or more before the cruise will
be penalized with 10% of the price of the tour
2. Cancellations made 180 to 120 days before the cruise will
be penalized with 30% of the price of the tour.
3. Cancellations made 119 to 60 days before the cruise will be
penalized with 50% of the price of the tour.
4. Cancellations made up to 59 days before the day of
departure will not be refunded.
CANCELLATIONS DUE TO ILLNESS
If a cancellation due to illness is made up to 61 days before
the cruise, the deposit will be charged.
If a cancellation due to illness is made 60 days to 1 day before
departure, penalty of 100% will be charged. For this reason, we
highly recommend to all passengers to obtain an insurance which
will cover this unforeseeable situation.
OTHER VESSELS: Payment and Cancellation Policies
We will send you the policies that each ship applies
CHILDREN’S CONDITIONS (available only for cruises operated by
Galacruises)
Children must be accompanied by an adult (parent). Up to two
children (7 years old) may be accepted per adult.
No discounts will be available for children.
When a group of children is accompanied by adults, the charter
fee will be applied.
RECOMMENDATIONS
We recommend that all tourists bring their traveler’s insurance
when coming to Ecuador.
Children under 7 years are under their parents’ responsibility.
Galacruises and the vessels are not responsible for the personal
security of the children.
CHARGES FOR LAST MINUTE CANCELLATIONS OF AIRLINE RESERVATIONS
If, after having reconfirmed a ticket for a flight to Galapagos
with a connection to one of our cruises, we are informed at the
last minute that the passenger is not going to fly or if the
passenger does not appear at the airport, a $20 fee plus VAT
will be charged.
